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Close control of stock, management and revenue can be a challenge even with the most rigorous supervision. Quantum is designed as an end to end management system to ensure revenue capture is complete and secure, and stock consumed is accurately reconciled to the revenue.
The themes of revenue capture and security are supported by interfaces for a host of Chip & Pin payment terminals and CCTV systems. Customer repeat visits are encouraged by integrated account and loyalty packages. Quantum has been designed with the benefit of a huge depth of experience in the food and beverage industry and the "fit" to these styles of businesses has been described as "excellent".
Bars
 The pursuit of new and more exotic drinks can prove a challenge for the barman and stocktaker alike.
Quantum allows recipes for drink mixtures to be constructed, allowing accurate stock control in the face of this growing trend.
Complex automatic promotions such as "2 for 1" or "mix & match" offers can be programmed into the system to support the promotional side of new and exciting drink brands, whilst keeping track of "allowance" for stock management purposes.
Pubs
 Food is playing a greater factor in the operation of a successful pub company and the challenge of providing a near-restaurant style experience with the stock management issues associated with wet sales is where Quantum comes into its own. The Point of Sale allows full management of tables (Tabs) and kitchen control via printer or LCD monitor. Bar stock is itemised in detail with transactional data being closely associated with the member of staff serving the customer.
The daily total is easily reconciled by the site manager and the Quantum Integrated Electronic Weekly Return provides a summary of all the key business variables in an easily digestible form that can be automatically transmitted to Head Office in the case of a multiple operator. This proven management tool has been welcomed by operators of the small and medium sized pub company as a logical development of traditional reporting systems.
Clubs
 Modern Superclubs are all about defining the customer experience. Combining elaborate decor with exceptional service is key to staying ahead of the competition within this fast moving marketplace.
Quantum understands the need to correctly process both promotional and complimentary sales, securely authorising the delivery of these reduced price drinks whilst accurately accounting for the stock and revenue. Tracking sales by staff member means security is maintained and responsibility for both sales and levels of service are monitored and reported. Quantum also has an advanced CCTV interface that is used in top clubs to integrate video images with transactional data to tighten up security in the most demanding environments.
Sales can be associated with customers to provide account and loyalty programmes that allow real time "point" and "account balance" tracking across multiple outlets. This fully integrated tool can enhance repeat visits or more importantly provide the demographic data to correctly target promotion nights or events. |
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In order to attract a more mobile and discerning customer, hotels and restaurants are looking for "something special" that will keep the customer coming back. New and imaginative concepts must be supported by the correct control systems. Service is the key, and Quantum is customised to act as the tool for your staff to deliver this service. Quantum can also track staff actively and can measure their performance.
Restaurants
 Effective table management for long term bookings, functions and daily walk in guests is the key factor to delivering excellent service and customer satisfaction, the cornerstone of every successful restaurateur. Quantum is designed to support and enhance every step of the customer experience, with its sophisticated table status indicator that shows up to 8 customisable colour coded states of service for each table (that can be displayed graphically, or as a list). Quantum gives an immediate overview of the operational status of the business.
Quantum's ability to manage customer accounts for booking and the ability to handle loyalty and even promotional coupons helps support the longer term task of building reputation through customer contact.
Hotels
 Hotels are controlled by their property management system (PMS) that allows the booking and planning of room capacity, staff resource and the control of accommodation revenue. To perform satisfactorily a PMS requires the support of an EPOS system to manage the food and beverage sales, and to control stock.
Quantum has been written to interface fully with the top PMS systems allowing the sharing of key data. These strong and well proven interfaces allow customers' room charge to be correctly verified and accurately posted to their bill avoiding "lost" revenue, whilst maintaining a full audit trail.
Cafe/Juice Bar
 Fast, efficient service and accurate revenue collection is key. Most cafe or juice bars have very high volumes, peaking at breakfast and particularly lunch time. Providing fast, accurate service is vital with sometimes only an hour window where 40% of the daily takings can be the norm.
Quantum integrates with the latest contactless integrated payment systems, allowing the very fast card transactions needed in a world where few people carry cash, even for low value transactions. |
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